FAQ
1. Where do you ship to?
We currently ship to the United States and selected international locations. All orders include tracking information once shipped.
2. How long does shipping take?
We offer 3 shipping options:
- Express Shipping (3–6 business days): $20
- Free Shipping (7–14 business days): $0
- Standard Shipping (7–14 business days): $10
Delivery times may vary slightly depending on location and customs processing.
3. Do you offer free shipping?
Yes! We offer free standard shipping (7–14 business days) on eligible orders.
4. How can I track my order?
Once your order is shipped, you will receive a tracking number via email so you can monitor your delivery in real time.
5. What materials are your scarves made of?
Our scarves are made from high-quality wool blends designed to be soft, warm, and comfortable for daily wear.
6. Can I change or cancel my order?
Orders can be modified or canceled within 12 hours of purchase. After that, your order may already be processed for shipping.
7. What if my order is delayed or lost?
If your order is significantly delayed or appears lost, please contact our support team. We will assist you with a replacement or resolution.
8. How can I contact you?
You can reach us anytime via our store contact form or email support (recommended to add your Shopify support email here).